Student Success Summit

January 25-26, 2027

 

Mark your calendars! The 2027 APP Student Success Summit will take place January 25–26, 2027, bringing together faculty, staff, and campus partners committed to advancing student success across APP.

More information is coming soon, including the schedule, speakers, session opportunities, and registration details. We look forward to another opportunity to learn, connect, and strengthen our collective work to support APP students.

 

 

Dr. Amber Williams Headshot

KEYNOTE SPEAKER

Amber Williams, Ph.D.

Vice Provost for Student Success

University of Tennessee, Knoxville

 

 

Meet Our keynote speaker

A visionary and transformational higher education leader, Dr. Amber Williams serves as the first Vice Provost for Student Success at the University of Tennessee, Knoxville. During her five-plus years at UT, Dr. Williams has propelled the university's reputation as the national leader in student success, using an innovative, personalized , and strengths-based approach that allows scholars to reach their academic and career goals. 

Dr. Williams is known for looking beyond numbers to see students as individuals, keeping them at the center of her work, and creating innovative, data-driven programs and services that allow them to thrive.

During her leadership of , retention rates—which measure the percentage of first-time, first-year undergraduate students who continue into their second year—have climbed from 86% to a record-breaking 92%, considerably above the national average of 75%. UT’s six-year graduation rate sits at an all-time high of 74%.

In her five-plus years on Rocky Top, Dr. Williams has launched numerous pathway programs that use data-driven frameworks and structures to customize a scholar’s academic journey. Examples include the , , and the .

Additionally, Dr. Williams led her team to create the  program which matches every student with three dedicated mentors. Additionally, she envisioned and led the 2025 launch of , the only comprehensive platform of its kind that guides students from the college campus to careers, immersing them in the life skills, experience and confidence they need to succeed.   

Such accomplishments, along with others, thrusted UT onto the national student success radar, leading to the university hosting the Student Success 2024 Conference which convened 200 institutions in Knoxville.   

Dr. Williams arrived at UT from the University of Nebraska, where she served as Assistant Vice Chancellor for Enrollment Management. She is a member of the prestigious Association of Governing Boards (AGB) Institute for Aspiring College and University Presidents and a contributing author to the book ASCEND to Higher Retention Rates, Vol. 3. She is also a passionate certified CliftonStrengths coach.

Dr. Williams holds a bachelor's degree in communication studies from the University of Kansas, a master's in leadership education, and a doctorate in educational administration from the University of Nebraska—Lincoln. A nationally recognized expert, she is a sought-after keynote speaker, podcast guest, and media interview subject.

Agenda

Union East Lounge, 2nd Floor (To left of the Royal Cotillion Ballroom)

Royal Cotillion Ballroom, 2nd Floor

Royal Cotillion Ballroom, 2nd Floor

Amber Williams, Ph.D.

Beyond Deficit: The Strengths-Based Architecture Behind the 92%

The University of Tennessee, Knoxville (UTK), the state's flagship, moved beyond the deficit model to achieve an unheard-of increase in first-year retention from 86% to over 92% in five years — a success recognized by the APLU. Dr. Amber Williams, UT's Vice Provost for Student Success, challenges the community: Stop asking what went wrong, and start building 'that place' where grace and inherent potential lead. She reveals the strengths-based, student-first, scalable model and actionable blueprint that ensures every scholar thrives. Walk away with the strategies necessary to replicate the success on your campus.

Session

Details

Building a Comprehensive Academic Support Landscape: Insights from CAS and CCACSA

Dorothy Kemp, Ph.D., Director of Educational Support Services, Academic Center for Student-Athletes

Brad Jones, Assistant Director of Student Support Services, Academic Center for Student-Athletes

Nicole Walker, Assistant Director of Outreach & Engagement, Center for Academic Success

Shayla Tran, Senior Learning Specialist of Outreach & Engagement, Center for Academic Success

This session highlights how APP’s Center for Academic Success (CAS) and Cox Communications Academic Center for Student-Athletes (CCACSA) support student success through distinct yet complementary models. CAS provides broad, research-based learning strategies and peer tutoring for the general student population, while CCACSA delivers intrusive, highly individualized support for student-athletes. Presenters will outline how each model operates and where they differ. The session will also explore how departments can leverage existing tools and support structures to respond to student needs in intentional ways while complementing centralized services.

Building Career-Ready Students Through Involvement

Briana McManus, Assistant Director of Student Leadership and Involvement, Campus Life

Alyson Hewson, Senior Career Coach - College of HSS, Career Center

Student involvement is more than a résumé line. It is a powerful driver of belonging, skill development, and career readiness. Yet only about half of APP students participate in involvement or experiential opportunities. This session highlights a growing collaboration between Campus Life and the Career Center to help students recognize involvement as a pathway to future success. We will explore how Ready to Roar proficiencies are embedded into leadership, involvement, and civic engagement programs, discuss common barriers to engagement, and share practical strategies faculty and staff can use to guide students. Attendees will leave with actionable ideas for partnering across campus to increase student engagement and readiness. 

Culture is the Playbook: Designing the X’s and O’s of High-Performing Teams in Online Education to Support Student Success

Courtney Kirschner -  Executive Director of Online Recruitment and Retention, APP Online

Alisha Carroll - Assistant Director of Online Student Support and Retention, APP Online

Kaitlin Steib - Online Retention Manager, APP Online

Just like a winning football program relies on a shared playbook, student success for online and on-campus education depends on high-performing, aligned teams. This session explores how APP Online built a culture-driven strategy that empowers staff, strengthens collaboration across remote and campus-based teams, and directly improves the student experience. Participants will learn how intentional culture, clear expectations, and shared accountability translate into stronger engagement, persistence, and outcomes for students, proving that when teams perform at their best, students win too.

Harnessing the Power of Our Existing Institutional Data

Rebecca Burdette, Director, Communication Across the Curriculum (CxC)

Ashley Clayton, Associate Professor, School of Education

Twenty years ago, APP established its Communication across the Curriculum (CxC) program with the mission of advancing the communication skills of APP students. Today, communication skills remain essential to students’ success in and out of the classroom. In this session, we will share our pragmatic framework for using existing institutional data to understand the influence of C-I Courses on retention and graduation rates. Participants will brainstorm how they might leverage campus collaborations and use existing data to study the impact of their own programs on student success.

The AI-Augmented Practitioner: Scaling Student Support Without Losing the Human Touch

Peter Trentacoste Executive Director, Residential Life

As student caseloads and administrative demands grow, Student Affairs professionals must find ways to reclaim time for high-impact human connection. This session explores AI not as a replacement, but as a "force multiplier" to scale student support.
We will examine AI through two lenses: Micro (decoding policies, creating empathetic outreach, and summarizing notes) and Macro (synthesizing feedback and designing retention campaigns). Moving beyond the basics, we focus on actionable workflows and current tools. Attendees will leave with a concrete toolkit of prompts and platforms to streamline operations and prioritize what matters most: student success and belonging.

Student Success through Strengths: The Graduate Student Leadership Initiative

Dr. Missy Korduner, Assistant Professor of Professional Practice, School of Leadership & Human Resource Development

Dr. Kristen Williams, Director of Graduate Student Success, Pinkie Gordon Lane Graduate School

Tyler Flynn, Program Manager of Graduate Student Success, Pinkie Gordon Lane Graduate School

Building a sense of community and belonging is crucial to student success, retention, and graduation. The Graduate Student Leadership Initiative (GSLI) is a semester-long, strengths-based program designed to support graduate students’ academic, professional, and personal development. Grounded in strengths-based leadership principles, GSLI helps students identify, develop, and apply their innate talents through a 2.5-day interactive leadership conference, leadership development plan, individual coaching session, follow-up workshop, and closing ceremony. This session provides an overview of program design, learning outcomes, and assessment results.

 

Session

Details

Cross-Campus Collaboration to Advance First-Generation Student Success: An Overview of the First-Gen Forward (FGF) Collaborative at APP

Monica N. Guient, Ph.D., Associate Vice President- Institutional Engagement & Partnership, Division of Engagement, Civil Rights & Title IX

Shauna Landry, Ed.D., Director - Student Support Services, Division of Enrollment Management and Student Success

Erwin Torres, Manager of Student Services, APP Olinde Career Center

Jordan Pittman, J.D., Director - Institutional Engagement & Partnership, Office of Engagement and Impact

This dynamic session spotlights APP’s First-Gen Forward (FGF) Collaborative, a cross-campus initiative driving first-generation student success. Participants will discover how APP mobilized faculty, staff, and resources to translate institutional vision into meaningful impact. Through interactive discussion and evidence-based examples, presenters share actionable frameworks for fostering collaboration, amplifying engagement, and scaling student support. Attendees will learn practical strategies to assess readiness, align efforts, and track progress toward outcomes. Leave inspired and equipped to champion cross-campus partnerships that create measurable, lasting change for first-generation scholars.

Engaging Undergraduates in Faculty-Mentored Research  

Sarah Ferstel, Director, Office of Undergraduate Research

Ella Magerl, Program Manager, Office of Undergraduate Research

Undergraduate research is a high-impact experiential learning opportunity that enables APP students to apply classroom knowledge to real-world problems, build relationships with faculty, explore interests, and prepare for graduate study and careers. Participation also fosters connections with peers and mentors, strengthening students’ sense of belonging at APP. Research opportunities exist across all disciplines and are open to students of any major or academic stage. This presentation, led by the Office of Undergraduate Research director and program manager, will explain undergraduate research, offer guidance on how to direct students to opportunities, address barriers to participation, and highlight available OUR resources.

Helping Students Spot Skills… Like a Campus Safari but Less Dangerous

Jesse Downs, Senior Director, APP Olinde Career Center

Mackenzie Heath, Career Coach

Career readiness isn’t an add-on at APP—it’s already happening across teaching, mentoring, service, and engagement. The challenge is helping students recognize it. This interactive session introduces Ready to Roar, APP’s career readiness framework, as a shared language for naming and reinforcing the skills students build every day. Participants will identify where career readiness already exists in their work, practice strategies to make skill development more visible, and learn how to coach students to reflect on and articulate their experiences. Attendees will leave with practical, high-impact approaches to strengthening APP’s career ecosystem and student success.

Improving Student-Facing Processes with Student-Centered Quality Tools

Josh Finch, Director, Campus Life 

Students navigate numerous campus processes each semester, and when those processes are unclear or inefficient, they can create avoidable barriers to student success and increase workload for faculty and staff. This session introduces practical, student-centered quality improvement tools such as journey mapping, Pareto analysis, and check sheets that individuals or teams can apply within their own areas of responsibility. Drawing on examples from APP, participants will see how modest operational changes can lead to clearer communication, faster service, and more consistent student experiences. Through a guided activity, attendees will map a process they are involved in and identify a realistic improvement idea they can begin testing with their teams.

Demystifying Admissions: Inside the Applicant Lifecycle

Olivia Cassin, Interim Director of Undergraduate Admissions, Office of Undergraduate Admissions

Gabe Sigl, Associate Director of Undergraduate Admissions, Office of Undergraduate Admissions

Joe ʴǰé, Assistant Director of Undergraduate Admissions, Office of Undergraduate Admissions

Join APP’s Office of Admissions leadership for an inside look at the applicant lifecycle. This session walks through each stage of the process from outreach and recruitment to holistic application review, admission, and enrollment while unpacking how decisions are made and how students are supported along the way. Participants will gain valuable insight into admissions practices, common misconceptions, and the strategic approach behind building a strong, well-rounded incoming class, as well as how campus partners intersect throughout the process.

 

East Lounge & Royal Cotillion Ballroom, 2nd Floor

Transition to Lunch & Networking

Royal Cotillion Ballroom, 2nd Floor

Thomas Sellers, EAB

Let the Good Work Roll: AI for Student Success at APP

Thomas is passionate about helping institutions build efficient, effective practices that lower the cost of attendance, expand access, and improve student success outcomes. As a Director of Partnerships at EAB, Thomas works closely with academic leaders across the United States to support data driven decision making that aligns institutional priorities with Student Success Collaborative goals. 

Before joining EAB, Thomas served as an administrator in Student Success at the University of South Carolina. In this role, he oversaw the university’s residential bridge program, Sophomore Initiative, transfer student support efforts, and several initiatives focused on student success for special populations. Thomas also served as an instructor for the University of South Carolina’s First Year Seminar and Graduation with Leadership Distinction programs, experiences that continue to shape his practical and student centered approach to partnership work.

Session

Details

Building a Championship Advising Team: Cross-Functional Collaboration and Development Through a Multi-Tiered Team Structure

Jennifer Picard, Executive Director, University College

Micah Green, Advising Manager, University College

Elizabeth Hymel, Advising Manager, University College

Madeline Sessions, Advising Manager, University College

Building a Championship Advising Team highlights how University College advising leverages a multi-tiered, cross-functional team model to support diverse student populations across the enrollment lifecycle. Using a championship basketball team analogy, this session illustrates how differentiated roles, intentional professional development, and structured collaboration build trust, cohesion, and effective outcomes. Participants will learn practical strategies, such as ongoing training, targeted meetings, and functional subteams, that align individual strengths with shared goals. Attendees will leave with a "game plan" for designing adaptable advising teams that promote collaboration, consistency, and student-centered excellence.

I Do, We Do, You Do: Training Tomorrow’s Student Leaders

Grace Heath, Tutor Coordinator, Center for Academic Success

Lauren Daigle, SI Coordinator, Center for Academic Success

Amelia Vidrine, Learning Specialist, Center for Academic Success

Student success goes beyond grades. It’s also about developing leaders who empower their peers. This session highlights the CAS Shell Tutorial Center and Promise Scholars programs as models of intentional peer leadership and structured mentorship. Attendees will explore how leadership pathways, mentor preparation, and targeted support drive academic achievement, equity, and belonging. Using CAS data, the session examines outcomes such as,  retention, self-efficacy, professionalism, and confidence. Participants will leave with practical, evidence-based strategies to strengthen mentorship and leadership development across different campus contexts.

Onboarding and Beyond: Student Employment That Builds Community

Leslie Moran, Program Director - Student Employment, APP Olinde Career Center

Juliana Reeves, Coordinator - Student Employment, APP Olinde Career Center

Intentional onboarding and supervision can turn student employment into a meaningful part of the student experience. This session focuses on how well-designed onboarding helps student employees feel supported, confident, and connected from day one. Participants will explore practical ways to set clear expectations, create supportive work environments, and build strong relationships. By investing in student employees early, departments can strengthen workplace performance while supporting students’ academic, professional, and overall success.

Increasing Student Engagement and Success Using Student Feedback from the “Celebrate a Teacher” Campaign

Brandi Simmons, Strategic Communications & Engagement Manager, CxC

Annemarie Galeucia, Associate Director, CxC

How could you better engage with your students? Find out what resonates with them. Since Fall 2020, APP Communication across the Curriculum has collected over 5,000 student responses identifying effective faculty communication and connection strategies. This session examines 6 years of feedback, revealing teaching tactics from 1,600+ teachers that work across disciplines. These student-identified approaches align with national high-impact practice research and offer practical communication strategies to enhance student engagement and success. Attendees will explore proven teaching and mentoring strategies that keep APP students connected and on track, while workshopping their own approaches that align with course outcomes.

Supporting Adult & Non-Traditional Students

Jessica Vargas, Assistant Director, Undergraduate Admissions

Dr. Corina Caraccioli, Assistant Professor, School of Leadership & Human Resource Development

Joshua Jones, Legislative Officer - Outreach Director, APP Student Government

Ethan Fruge, recent APP graduate and military/veteran student

Adult and non-traditional students, including transfer students, parenting students, military and veteran students, and more, often have unique needs in higher education. This session will explore the main issues faced by these students and how higher education practitioners can better support their success.

 

 

Session

Details

Feedback That Works: Student Voices and Practical Tools for Faculty, Staff, and Peer Mentors

Becky Carmichael, Assistant Director Student Development, Communication across the Curriculum

Malinda Sutor, Manager for the College of Science, College of Agriculture, and College of Coast & Environment, Communication across the Curriculum

Christina Rothenbeck, Manager of Student Peer Coaching, Communication across the Curriculum

Communication across the Curriculum (CxC) enhances student learning through strategic feedback practices. This panel examines three key dimensions: elements of quality feedback (format, frequency, phrasing), peer-review training for faculty and students, and undergraduate communication coaches' dual perspectives as learners and tutors. Through the course of a panel discussion with student consultants, participants will explore CxC's training model and discover practical approaches to improve feedback quality and frequency while remaining sensitive to assisting students’ emotional regulation as they receive feedback. Participants will also learn how to access CxC resources to support faculty and students across their campus units.

Growing Up While Going Through College: Embedding Professionalism & Life Skills Into Course Design Without Lowering Rigor

Carla C. Powell-Lewis
Doctoral Student, PK–12 Educational Leadership
Adjunct Instructor / Student Teacher Supervisor, APP College of Human Sciences & Education
District 3 School Board Member, East Baton Rouge Parish School System, Educational Consultant & CEO, Spirit of Excellence Learning Systems

This interactive workshop explores developmentally appropriate ways to embed professionalism and essential life skills into collegiate courses and student-support spaces without lowering academic rigor. Participants will engage in guided notes, a gallery walk, and brief role-play scenarios to examine strategies that strengthen student communication, self-management, respect for faculty and mentors, and real-world readiness. Attendees will leave with practical tools and frameworks they can immediately apply to support holistic student success and persistence.

The Competitive Edge: Turning Service into Success at APP

Taylor Armer, Assistant Director, CCELL

Nicklaus White, Program Coordinator, CCELL

Abigail Savoy, Biological Engineering senior and Engaged Citizen Program Spring 2026 candidate

Mihir Babbar, Biological Sciences senior and Engaged Citizen Program Spring 2026 candidate

What if the secret to a higher GPA and a better college experience wasn't found in a textbook, but in your community? Research confirms that service-learning is a catalyst for academic excellence and higher graduation rates. In this session, we peel back the curtain on how CCELL’s Engaged Citizen medal & distinction and Community Impact Achievement allow students to earn a graduation distinction while making a real difference. Come hear from graduating seniors who have navigated these paths to find success at APP and beyond.

With A Little Help From My Friends: How Collaboration And Community Involvement Can Shape The Success Of Your Programming

Cheniqua Arthur, Student Leadership and Engagement Coordinator, Residential Life

Kell Clothier, Residence Coordinator, Residential Life

This workshop is designed for offices and departments seeking to increase student and employee buy-in through intentional, programmatic efforts that foster meaningful connections. Participants will explore how helping individuals feel connected to the communities they belong to can significantly enhance engagement, satisfaction, and a sense of shared purpose. The session will highlight research-informed practices and real-world examples that demonstrate the impact of community-centered programming across a variety of institutional contexts.

Tackling the Student Readiness Challenge: Advancing Student Mental Health and Financial Wellness

Michelle DiMenna, Director, EAB Research Partner Success

Students are arriving on campus facing unprecedented mental health needs and financial pressures, straining institutional capacity and threatening persistence and completion. While unfinished learning remains a concern, today’s readiness gaps are increasingly driven by well-being and financial instability, and evidence suggests these trends aren’t letting up anytime soon. In this session, we will share EAB research on the evolving dimensions of student readiness and explore how institutions and campus leaders can proactively support student needs. The session will also examine how these readiness challenges intersect with academic and career preparation.

 

East Lounge & Royal Cotillion Ballroom, 2nd Floor

Enjoy snacks and network with colleauges across campus before transitioning to our final sessions. 

 

Fireside Chat: University Leadership in Conversation on Student Success

Royal Cotillion Ballroom, 2nd Floor

Royal Cotillion Ballroom, 2nd Floor

 

Summit Committee

Jackie Bach, Vice Provost for Academic Programs & Support Services

Emily Hester, Chief of Staff, Division of Student Affairs

Kayla Kucharchuk, Director of Strategic Initiatives, Enrollment Management & Student Success

Meridia Sanders, Director of Transition & Student Success, Enrollment Management & Student Success

Trevor Tabor, Assistant Director for Communication, Enrollment Management & Student Success

Becca Thompson, Associate Vice President for Enrollment Management & Student Success

Douglas Waddell, Assistant Dean for Student Services, College of Human Sciences & Education

 

Student Success Summit Sponsors

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